Frequently Asked Questions
Everything you need to know about Brow Code Professional products and services.
Are your products cruelty-free and vegan?
Yes, Brow Code is proud to be a cruelty-free brand. Many of our professional formulas are also 100% vegan; please check the specific product descriptions for individual ingredient breakdowns.
How long does shipping take for professional orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do I need a professional license to purchase Brow Code products?
While our retail range is available to everyone, our professional-grade tints, lamination kits, and waxes are intended for use by licensed professionals only to ensure safety and optimal results.
What is your return policy on opened products?
Due to the hygienic nature of beauty products, we cannot accept returns on opened or used items. If you receive a damaged or incorrect product, please contact our support team within 14 days for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.
How can I access professional wholesale pricing?
To access wholesale pricing, you must create a professional account on our website and provide valid proof of beauty certification or business registration for approval.